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Ecommerce Statistics for 2019 – Chatbots, Voice, Omni-Channel Marketing

Ecommerce Statistics for 2019 – Chatbots, Voice, Omni-Channel Marketing

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SUMMARY

This research gives an overview of essential E-Commerce statistics and facts - demographics, shopping behavior, shopping cart abandonment, and trends

The study notes that it is key to businesses to adapt new shopping behaviors in a world dependent on mobile devices while E-Commerce should be put at the heart of companies' market growth strategy.

Consumers rely every time more on mobile shopping, it says, and failing to take mobile devices into consideration when designing their eCommerce strategy can go againts companies as the world is experiencing a rise in mobile shopping.

Regarding the main E-Commerce trends, the report explains that among millennials - who are becoming a dominant purchasing power - chat is the favored support channel. Voice searches are also increasing - particularly as voice assistants are becoming more and more popular. And finally, personalization is also among the main E-Commerce trends that deserve a special mention. 

OUTLINE

Digging into Ecommerce Demographics

Breaking Down Ecommerce Shopping Behavior

Ecommerce Market Share: US vs Global Trends

Business-to-Consumer Ecommerce

Business-to-Business Ecommerce

Important Metrics: Conversion Rate

Creating the Customer Experience

Reviews, Recommendations, and Testimonials

Moving Forward with Mobile

Social Media and Social Shopping

Shopping Cart Abandonment

Top 2018-2019 Ecommerce Trends

DETAILS

Overview

Researchfinder Rating
4 out of 5 stars
Title
Ecommerce Statistics for 2019 – Chatbots, Voice, Omni-Channel Marketing
Region
Global
Published
May 1, 2019
Publisher
Kinsta
Price
FREE
Language
ENGLISH

Content

Number of Pages
39
Number of Tables
12
Number of Exhibits
4
Topics
e-commerce
Tags
b2b eCommerce, chatbots, ecommerce, ecommerce market growth, ecommerce market shares, ecommerce trends, global, Kinsta, mobile commerce, mobile payment, omni channel, online consumer needs, online shopping behavior, social media, social selling, voice commerce
Methodology
Not available
EVALUATION

Useful report on E-Commerce statistics and trends notes that voice, chabots and omnichannel marketing are among the most predominant trends in online shopping.

Positives:

  • Online report, easy to read
  • Understandable language
  • Well-structure
  • Great information aboy E-Commerce trends

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