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eGovernment Benchmark 2018

eGovernment Benchmark 2018

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Securing eGovernment for all

SUMMARY

This report on eGovernment benchmarks presents an overview of eGovernment measurement, including the policy priorities it examines. 

The study's Chapter 3 presents the assessment of the high-level benchmarks for the indicators which are user-centricity, transparency, cross-border mobility, and key enablers. User centricity is highly developed, the paper says, but plenty of opportunities are still apparent for the remaining benchmarks. User centricity reaches a European average of 82% in 2016 and 2017, performing better than the transparency, cross-border mobility and key enablers side of public services.

According to the study, 60% of public services are mobile-friendly. However, 18 to 27 countries lack measures to let users know if and how personal data has been consulted. Regarding cross-border public services, these are more often available online for businesses than for citizens, the document shows.

Chapters 4 to 7 offer insights for the four life events that are examined in this paper: “Regular business operations”, “Moving”, “Owning and driving a car” and “Starting a small claims procedure”. And the last chapter introduces the clustering analysis of EU member countries according to the relative indicators, reviewing the performance of markets with similar pre-requisites and developing backgrounds. 

OUTLINE

Introduction

How to measure eGovernment

eGovernment progress in Europe

Life events: business operations, moving, owning and driving a car, small claims procedure

Annex

DETAILS

Overview

Researchfinder Rating
5 out of 5 stars
Title
eGovernment Benchmark 2018
Sub-Title
Securing eGovernment for all
Region
Europe
Published
Nov. 15, 2018
Publisher
Capgemini, , European Commission , IDC , sometí
Author(s)
Dinand Tinholt, Niels van der Linden, Sem Enzerink, Roel Geilleit, Anouschka Groeneveld, Gabriella Cattaneo, Stefania Aguzzi, Florian Pallaro, Giuliano Noci, Michele Benedetti, Giulia Marchio
Price
FREE
Language
ENGLISH

Content

Number of Pages
56
Number of Tables
0
Number of Exhibits
65
Topics
software
Tags
Capgemini, case studies, connectivity, digital citizen, digital government, digital identification, digital public service, e-government, eGovernment, europe, European Commission, mobile, open data, public sector, software
Author(s)
Dinand Tinholt, Niels van der Linden, Sem Enzerink, Roel Geilleit, Anouschka Groeneveld, Gabriella Cattaneo, Stefania Aguzzi, Florian Pallaro, Giuliano Noci, Michele Benedetti, Giulia Marchio
Methodology
Not available.
EVALUATION

This is an in-depth report about eGovernment benchmarks that stands out for its excellent data and case studies.

Positives:

  • Plenty of case studies
  • Understandable language
  • Key insights for each chapter
  • Good graphs
  • Insightful findings and examples

 

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