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The next industrial revolution

The next industrial revolution

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How e-commerce is transforming b2b

SUMMARY

This report analyzes how traditional B2B companies are increasing their online presence and following the same practices traditionally implemented by B2C e-commerce businesses.

Companies have now the chance to increase their profits by targetting global markets thanks to the internet and digitalization. This enormous potential is making B2B companies change their supply chains with the aim to emulate the business-to-consumer channel.

The DHL study identifies the main trends and technologies that are making an impact on the functionality of online shopping platforms. B2B leaders prioritize customer experience and impeccable execution, the paper says. This generates more value for online customers and higher profits, it adds. 

The document also mentions the main barriers that B2B companies face to pursue E-Commerce growth. These include exchange rates, customs, and duties, among others. On the other hand, transport networks must be modern and agile as logistics demands have also changed and companies are under more pressure to offer increased customer satisfaction. The report adds that some companies will have more difficulty to adapt, as it will be for instance more challenging for big corporations with well-established B2B platforms to compete with dynamic start-up companies. 

OUTLINE

Introduction

B2B Customer Journey Features

Major Barriers & Challenges 

Archetypes of B2B Companies

Practical Recommendations 

Information Sources 

DETAILS

Overview

Researchfinder Rating
4 out of 5 stars
Title
The next industrial revolution
Sub-Title
How e-commerce is transforming b2b
Region
Global
Published
Feb. 26, 2019
Publisher
DHL
Author(s)
Professor Michael Bourlakis, Dr Denyse Julien, and Imran Ali
Price
FREE
Language
ENGLISH

Content

Number of Pages
20
Number of Tables
3
Number of Exhibits
0
Topics
e-commerce
Tags
b2b eCommerce, DHL, ecommerce, ecommerce logistics, ecommerce market growth, ecommerce platforms, ecommerce trends, global, online consumer needs, online retail spending, online shopping behavior
Companies mentioned
W.W. Granger, Ferguson, W.W. Granger, International Haas Automation, Krones Group, Klöckner & Co, Van de Velde
Author(s)
Professor Michael Bourlakis, Dr Denyse Julien, and Imran Ali
Methodology
Not available
EVALUATION

A comprehensive report by DHL on the way E-Commerce is changing B2B.

Positives:

  • Includes archetypes and descriptions of B2B companies that are active in cross-border electronic commerce

  • Practical recommendations for B2B business leaders to drive a B2B cross-border e-commerce digital transformation

  • Great information about most important challenges towards B2B e-commerce growth 

  • Well-structured, easy to read

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