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National eGovernment Study 2019

National eGovernment Study 2019

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E-Government in Switzerland from the Perspectives of the General Public, Businesses, and Public Administration

SUMMARY

This national e-Government study reveals that the present demand for e-government services by the public and in particular by companies in Switzerland is just partially met by the current offerings.

The research notes that a glance at the present individual online services suggests that user demand is not low though pretty far from what the Swiss communes and cantons offer. Almost 50% of the respondents believe that the online offerings of the communal administrations are not sufficient. At the same time, among companies and the public sector and citizens, satisfaction with the online offerings of the public administration is rather good.

The report also reveals that there is an increasing number of businesses that believe that digitalization is key and have already integrated it as part of their business strategy. The reason for this is because the link between digital maturity and business success has become obvious to companies. Meanwhile, there is increasing acceptance and use of digital services by the citizens as well. 

According to the survey, the demand for online government services is in general terms higher than what the Confederation, the cantons, and the communes offer. A good example of this is e-voting with just 2% of citizens being able to use e-voting. However, the paper reveals that close to 50% of respondents say that they would vote online if they could.

 

OUTLINE

Introduction

Results

Public, businesses and public administration

Demand and supply

Conclusions

DETAILS

Overview

Researchfinder Rating
5 out of 5 stars
Title
National eGovernment Study 2019
Sub-Title
E-Government in Switzerland from the Perspectives of the General Public, Businesses, and Public Administration
Region
Europe
Published
June 15, 2019
Publisher
DemoSCOPE
Author(s)
Michael Buess, Alma Ramsden, Oliver Bieri
Price
FREE
Language
ENGLISH

Content

Number of Pages
28
Number of Tables
1
Number of Exhibits
13
Topics
software
Tags
data protection, DemoSCOPE, digital citizen, digital government, digital public service, e-government, europe, e-voting, global, privacy, public sector, security, software, switzerland
Author(s)
Michael Buess, Alma Ramsden, Oliver Bieri
Methodology
5,000 interviews were conducted in 2018 to produce this report.
EVALUATION

This report includes insightful findings presented in a clear writing style and accompanied by good graphs.

Positives:

  • Appealing design
  • Clear results
  • Good graphs
  • Clear conclusions
  • Understandable language

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