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Strengthening Digital Government

Strengthening Digital Government

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SUMMARY

This OECD study on digital governments explains that becoming fully digital is key for governments at present times to remain the guardians of well-being and progress.

Governments must adapt in that digitalization process, the research notes. The government needs to use digital technologies and data as strategic elements part of their efforts to make the public sector digital and more modern. It is also required the development of new regulations and frameworks and the deploy of new skills that can back the digital public sector culture.

According to the report, digital technologies can't simply be used to digitize current government processes and to provide public services online. Digital technologies and data have to be redesigned and the implementation of processes of public services and policies must be rethought as well, to obtain more citizen-driven approaches. 

The paper examines what digital citizens expect from their government nowadays. Based on their customer experience with private digital firms including Uber, Facebook or Airbnb, digital citizens want digital governments to offer online public services that are developed with a user-driven perspective and can be adapted to various user profiles. 

Governments must create a strategic approach to digital transformation. To do so it is necessary to start with a digital government strategy with the strategic steps for using digital technologies for more cooperative and open governments. As well as this strategy, the adequate architecture for the use of data is also imperative and the proper governance infrastructure to explain the use of digital technologies, and a measurement framework to evaluate the government’s efforts in their digitalization process.

OUTLINE

Recommendations

The OECD Digital Government Framework 

Public services and digital government

Governance

References

DETAILS

Overview

Researchfinder Rating
5 out of 5 stars
Title
Strengthening Digital Government
Region
Global
Published
June 15, 2019
Publisher
OECD
Price
FREE
Language
ENGLISH

Content

Number of Pages
8
Number of Tables
0
Number of Exhibits
3
Topics
software
Tags
data management, digital citizen, digital government, digital public service, e-governance, e-government, global, OECD, regulation, software
Companies mentioned
Uber, Airbnb, Facebook, Amazon
Methodology
Not available.
EVALUATION

This is a brief report about digital governments with excellent quality content.

Positives:

  • References included
  • Recommendations for governments on their digitalization process
  • Dimensions to be considered to achieve a fully digital government

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