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The Global Governance of Online Consumer Protection and E-Commerce

The Global Governance of Online Consumer Protection and E-Commerce

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Building trust

SUMMARY

This report on E-Commerce and consumer protection regulation notes that many countries have already in place legislation to protect online consumers, however, overall performance has not kept pace with developments in the market.

The paper discusses the role of data protection legislation and says it is key to enhancing online consumer trust. Besides, the emergence of data-centric businesses has promoted the global debate on the approach of legislation regarding data privacy in the context of online commercial purchases.

The report offers a detailed table on online consumer protection instruments, describing the challenges and putting solutions on the table. It also adds another table with proposals by the WTO on online consumer protection.

The research concludes with guidelines on governance frameworks. A public governance approach should include two steps, the report indicates. Countries should adopt or update regulation on online consumer protection and keep pace with technology developments. On the other hand, countries should work together on e-commerce cross border operations, which helps businesses and promotes trust among consumers in a global digital world.

OUTLINE

Introduction

Regulation

Solutions

Looking ahead

Annex

DETAILS

Overview

Researchfinder Rating
4 out of 5 stars
Title
The Global Governance of Online Consumer Protection and E-Commerce
Sub-Title
Building trust
Region
Global
Published
June 30, 2019
Publisher
WEF
Author(s)
Ioannis Lianos, Despoina Mantzari, Gracia Marín Durán, Amber Darr, Azza Raslan
Price
FREE
Language
ENGLISH

Content

Number of Pages
26
Number of Tables
4
Number of Exhibits
0
Topics
e-commerce
Tags
cross-border ecommerce, data protection, ecommerce, ecommerce fraud, ecommerce regulations, online payment, online shopping, online shopping behavior, privacy, regulation
Author(s)
Ioannis Lianos, Despoina Mantzari, Gracia Marín Durán, Amber Darr, Azza Raslan
Methodology
Not available.
EVALUATION

An interesting report about the online commerce landscape and the regulation in place to protect online consumers.

Positives:

  • Good graphics: Online consumer protection instruments, and WTO proposals on online consumer protection
  • Understandable language

 

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